At Decor Kernel, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.

Items that are damaged, used, or not in their original condition may not be eligible for a return.

Return Process

To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return. Once your request is approved, we will provide further instructions on how to proceed.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7 to 10 business days. Refunds may be issued through a mutually agreed method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing [email protected] with photos and order details. We will arrange a replacement or refund as appropriate.

Late or Missing Refunds

If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, customization, or clearance sale conditions. Such exclusions, if any, will be clearly mentioned at the time of purchase.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: [email protected]